Thank you for taking the time to share your feedback. We're very sorry for the experience you had with your cCgar Holder. This particular item is not designed to be stamped, and it should not have been customized in the store, that was our mistake, and we truly regret the inconvenience it caused.
For most personalized products, our process is very thorough. We show customers another example with both personalization formats, display their initials on paper for approval, and confirm the letters once more before stamping. We are grateful to hear you'd like to the cigar holder itself!