Can I Return Something I Purchased Online?

If you find that your King Ranch Saddle Shop item is not what you expected, then within 60 days of purchase you may Return or Exchange the item, unused and in the condition in which you received the piece, for a full refund of the purchase price, minus the shipping fee. Exchanges are free. Returns for a refund are subject to a $9.95 handling fee.

*Please note that all discounted items are FINAL SALE and not eligible for return or exchange*

Any refunds originally tendered in cash in excess of $200 will be issued in the form of a check mailed to the address on file within 5-7 business days. We do not accept returns on personalized or monogrammed products. Your first Exchange will be shipped for free, however if you decide to Exchange multiple times for the same item, you will be responsible for the multiple shipment fees. Please note: we will not exchange boots that have visible signs of being worn. When you first try your boots on, please try them on a smooth surface such as carpet to avoid any wear on the sole.

There are certain situations where only partial refunds may be granted (if applicable), such as an item not in its original condition, being damaged or missing parts for reasons not due to our error. King Ranch Saddle Shop does not refund gift cards for cash.

Once your return is received and inspected by one of our experts, your refund, if applicable, will be processed and a credit will be applied to your credit card or original method of payment. Processing time will depend on your method of payment and your bank’s policies. Returns typically take 3-5 business days to process once the item has arrived at our location. There are several options for a RETURN OR EXCHANGE, see below. During peak season and some holidays there may be an increase in processing time of up to 10 business days.

Sale Items

Items designated as FINAL SALE are not eligible for return, exchange, or store credit under any circumstances, regardless of purchase channel. This policy applies to all transactions completed online at our website and in any of our retail store locations.

If a FINAL SALE item is received defective, damaged, or materially different from what was described at the time of purchase, customers should contact us within [7] days of receipt (online) or purchase date (in store). Each such claim will be reviewed on a case-by-case basis.

Returns And Exchanges:

King Ranch Saddle Shop offers the following options for exchange or return of merchandise for up to 60 days from purchase date.

• Original Receipt provided: an even refund or exchange will be processed upon the original tender or King Ranch Saddle Shop Gift Card if that credit card is no longer available. We are unable to refund an amount to a different credit card than the original tender.
• Gift Receipt: you will receive a King Ranch Saddle Shop Gift Card for the approved refund or exchange amount.
• No Receipt: we will do our best to find your original transaction in our system however, if we are unable to do so, you will be refunded the lowest price within the last 60 days in the form of a King Ranch Saddle Shop Gift Card. When shipping your item for return or exchange, please include a copy of the packing slip or original receipt that you received with your item. If you have the original packing list fill out the information on the back. If you have a store receipt, please include the reason for return/exchange, send the package securely wrapped, prepaid and insured to the address below.

King Ranch Saddle Shop Attn: Returns/Exchanges

Barrett Distribution
3800 Leon Road Garland, TX 75041

Please do not send any packages COD as they will not accept product returns shipped COD and they will be rejected and returned to the sender.

Repairs:

King Ranch Saddle Shop offers repair services for most of our products.

If an item proves to be defective in material or workmanship under normal use anytime within the first year, we will repair or replace the item free of charge with same or a comparable product.

Please note if it is determined that alterations, services and/or repairs were performed by any party other than King Ranch Saddle Shop, the warranty will be null and void. Items taken to one of our stores for repair will incur a handling and shipping charge.

If your repair request includes repairable issues not covered by our limited warranty, Item(s) can be sent to King Ranch Saddle Shop to be reviewed on a case by case basis and repaired for a nominal fee. Please note: The last business day of September is the cutoff for holiday repairs. While we will take your repair and go through the quote process, your repair will not begin until January and that will be based on a first come first serve basis.

When shipping an item to King Ranch Saddle Shop for repair, please include the following:

• 1. A simple note stating your request.
• 2. Your contact information
• 3. Pictures of the full item and details.

Items must be sent prepaid to the address below:

King Ranch Saddle Shop
Attn: Repair Dept.
120 S. 6th Street
Kingsville, TX 78363

Upon receipt, items will be reviewed for repair work being requested and/or needed. A member of our Customer Service team will reach out to you once a quote has been determined (your quote will include a return shipping amount of $15-$35 depending on the size of the item), expected time frame to receive your quote amount is 5-7 days. If you approve the repair, it will begin on a first come first serve basis. Repairs can take from 10-12 weeks or longer, depending on the detail of your repair. Times will vary during high peak season of November through January. From October 15th through January 15th our Repairs are on hold. We will take your repair and provide a quote amount however will not guarantee your repair will be worked on during this period due to it being peak holiday season.

Items will not be repaired without the cost being covered. Repairs not paid for will be returned and un-repaired after 30 days from original point of contact. For all repair inquiries or to check the status of your repair, please email repairs@king-ranch.com