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SHIPPING
1. How do I calculate my shipping charges?
Shipping Charges: Total Amount
Of Order
| | Add Per
Delivery Address
|
| Up to $35.00 | ---- | $7.00 |
| $35.01 to $50.00 | ---- | $10.00 |
| $50.01 to $75.00 | ---- | $13.00 |
| $75.01 to $100.00 | ---- | $15.00 |
| $100.01 to $150.00 | ---- | $18.00 |
| $150.01 to $250.00 | ---- | $22.00 |
| $250.01 or more | ---- | 10% of Total Purchase |
NOTE: the above rates apply to each individual address you request. For deliveries outside the U.S. call 361.595.1424 for special quotes. See below for Shipping Information for furniture delivery charges.
We ship UPS and USPS within the continental USA, which normally takes 7-10 days for delivery. Rest assured that once you place your order with us, we make sure that all in-stock items are shipped within 24 business hours.
Furniture Delivery:
| UPS Delivery: | Heavy or oversized furniture and accessories will include a shipping and handling charge which is listed as a surcharge. For each of these items ordered, please add only that amount to determine your total delivery charge on each item. Items ordered at the same time may be delivered separately. Next Day or 2 Day shipping is not available for any item with a surcharge.
| | White Glove Delivery: | King Ranch Saddle Shop will delivery your selection into your home, unpack it, inspect it, and provide simple assembly. We will also take away all the packing material. This is all included in the separate shipping and handling charge shown in parenthesis after the price of the item. For each item ordered, please add only that amount to determine your total delivery charge on each item. Delivery can be scheduled Monday through Friday and the freight company will call to arrange a time convenient for you. Next Day or 2 Day shipping is not available for any item with a surcharge.
| | Curbside Delivery: | When you see the symbol (CD), the King Ranch Saddle Shop will deliver your selection to your curbside. Next Day or 2 Day shipping is not available for any item with a surcharge. |
2. What is the standard form of shipping?
King Ranch Saddle Shop utilizes UPS Shipping Services and USPS within the continental USA, which normally takes 7-10 business days for delivery. Rest assured that once you place your order with us we will make sure that all in-stock items are shipped within 24 business hours.
3. Overnight and Second Day Shipping availability?
Orders requesting Overnight or Second Day Delivery must be submitted and received before 1:00 p.m. CST. These delivery options do not include weekends or holidays. All ordered received after 1:01 p.m will ship the next business day. You must provide a physical address for expedited delivery, we cannot ship Next Day or 2Day shipping to a Post Office Box.
4. What are Whiteglove and Curbside Deliveries?
White Glove Delivery: King Ranch Saddle Shop will delivery your selection into your home, unpack it, inspect it, and provide simple assembly. We will also take away all the packing material. This is all included in the separate shipping and handling charge shown in parenthesis after the price of the item. For each item ordered, please add only that amount to determine your total delivery charge on each item. Delivery can be scheduled Monday through Friday and the freight company will call to arrange a time convenient for you. Next Day or 2 Day shipping is not available for any item with a surcharge.
Curbside Delivery: When you see the symbol (CD), the King Ranch Saddle Shop will deliver your selection to your curbside. Next Day or 2 Day shipping is not available for any item with a surcharge.
Recipient is responsible for all freight charges if the delivery of furniture is returned, refused, or canceled during processing.
5. Can items be shipped internationally?
Orders delivered outside the U.S. must be paid by credit card. International customers please call 1.361.595.1424 to speak to a Customer Service Representative. There will be additional shipping and handling charges and the recipient will be responsible for all applicable duties and taxes.
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ORDERING
1. Can I redeem a Gift Certificate online?
We currently do not redeem Gift Certificates online. Please call Customer Service toll-free at 1-877-282-5777 and a representative will assist you.
2. How do I order online?
The King Ranch Saddle Shop will make ordering as easy as possible. When shopping online, simply click on the item you want, select a color, size, and quantity, then click the "add to basket" button. You can always call us toll-free at 1.877.282.5777 and a Customer Service Representative will be glad to help. You can fax your order to us 24 hours a day, 7 days a week at 361.595-1011.
3. How do you make shopping via the Web secure?
We use a secure server with Verisign certification (the industry leader) to protect your ordering information as it comes to us via the Internet. This means that all information such as name, address and your credit card number enter in the checkout section of our online store is encrypted with Secure Sockets Layer (SSL).
4. What is Monogramming?
The following information will guide you through your monogramming decision. Please note that after an item has been personalized, it cannot be exchanged or returned for a refund. For this reason, please be certain that you have selected the color, style, and size you want before you ask for personalization. If you have any doubts or questions, we highly encourage you to call us for clarification so that we can avoid any misunderstandings. NOTE: Monogramming will take 5-7 working days. Some articles are not suitable for personalization because of their design. Items that can be personalized will state in the product detail.
Monogram embroidery is only $5. Available in Block or Script lettering in Style1 or Style 2. Personalized apparel cannot be returned.
5. Which products are available online, compared to the items offered in the King Ranch Saddle Shop Catalog?
To make your online shipping as convenient as possible all items in our catalog are available online. There are items that are exclusively on the King Ranch Saddle Shop web site that you will not find in our catalog.
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PAYMENT
1. How can I order through the mail (USPS)?
Simply print out the order form page from King Ranch Saddle Shop online and mail check or Money order payable to King Ranch Saddle Shop to:
King Ranch Saddle Shop
P.O. Box 1594
Kingsville, TX 78364-1594
COD's will not be accepted. Personal checks will delay your order for up to 15 days.
2. How do I know if my online order is secure? What happens to my name and order information?
The first layer of security, "Safe Technology", is the most visible to you. Our Secure Socket Layer (SSL) technology is an industry standard and among the best software available today for secure commerce transactions. Using RSA key technology, our web server is stable and secure, so you can shop via the web without worry and without risk. We encrypt all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. The second layer, our "Firewall", works behind the scenes. We protect all of your private information, including your order, behind a network security system. Only our own staff has access to this information, and then only enough to service your order. As a final precaution, we authorize all credit card transactions through the same private channel that we use for traditional phone, fax, or mail orders. If you have any questions about our security system, please email us at krsaddleshop@king-ranch.com.
3. When will my credit card be charged?
We will charge your credit card for the correct amount when your order is released for shipment.
4. Which credit cards does King Ranch Saddle Shop accept?
We accept MasterCard, Visa, American Express, and Discover.
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RETURNS
1. Can I return something I purchased online?
It's easy to return an item for an exchange or refund. Simply follow the directions below for Return Policy.
Each product we make is of uncompromising quality. The Selection of leathers and the meticulous work of craftsmen Reflect our tradition of quality. We will repair or replace any Items with defects in material and craftsmanship for a full Year from purchase with normal usage.
Returns, Exchanges, and Repairs:
Include the packing slip or original receipt that you received With your shipment. Indicate the reason for the return. Please send the package securely wrapped, prepaid and insured to the address below. Items returned will be promptly refunded or exchanged. Please do not send any packages C.O.D, as we will not accept product returns shipped C.O.D. Personalized items cannot be exchanged or returned for a refund. Send items to:
King Ranch Saddle Shop
120 S. 6th St.
Kingsville, Tx 78363
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REGISTRATION
1. What are the benefits of registering on your site?
Registering your personal information on our website makes it easier for you next time you want to place an order. We'll already have all the information necessary, so ordering will be a breeze. Plus, when the King Ranch Saddle Shop has special offers, you will be the first to know.
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GENERAL
1. How can I speak to a "real person" or get a question answered?
If you have a question that has not been answered, Contact us toll-free at 1.877.282.5777, 8am - 6pm (CST) Monday - Friday and 10am - 6pm (CST) Saturday, to speak with someone in our Customer Service Department. You can also send a fax to 361.595.1011, and we will respond as soon as possible.
2. How do I care for the leather or King Ranch Embossed Fabric?
Leather Care: The leather we use in our products will last for many years with proper care. In our experience, the best way to preserve leather is to condition the leather every 3 months with King Ranch Leather Conditioner (item#1053). Do not use oil on any of our leather products. Doing so will turn the leather very dark.
King Ranch Embossed Fabric Care: The tan-colored materials we use can be washed with water and any non-abrasive soap. We suggest using soap such as Soft Scrub, which does not leave a film. If the material is marked by a ball point pen, it is important to remove the ink before it dries. The best choice for this is any commercially available ink removing cleaners, but in a situation where such a cleaner is unavailable, hair spray can be used. Spray it on the spot, let it work for 20 to 30 seconds and then wipe it off with a soft cloth. Do not scrub with a lot of pressure or you will dull the surface.
3. How often is the site updated?
We update our site on a daily basis. Be sure to check back often, as we are continually adding more exclusive products to our line.
4. What is the Running W Brand?
The exact date of Captain Richard King's first use of the brand has not been determined. However, the earliest registration in Texas was on the 9th of February, 1869. There are several theories as to why the Running W was chosen. Some say it originated in Mexico because of its shape. The Mexicans call the brand viborita, which means the little snake. Others believe that it was a simple inversion of the initial M brand, because Captain King purchased the land and livestock of William Mann?s estate in 1862. When King Ranch began to operate its own saddlery in the years following the Civil War, it began using the Running W on the saddles and leather goods it produced. The brand is only to be put on goods of the finest quality. Today, the Running W appears on both prize-winning cattle and top quality leather goods, as an icon of American Ranching culture.
5. What type of leathers does the King Ranch Saddle Shop offer?
You will immediately notice the aroma and character that comes with each leather item you have purchased. The full grain leather we use is a classic but challenging material with which to work. Along with the beauty, which allows you to mix and match any of our leathers, you will discover a lot of priceless character on the various pieces. Our leather hides carry random markings earned from a spirited life among mesquite and cactus. The leathers used in all King Ranch merchandise are: Chaparral Leather: Feel the softness of our smooth, supple, yet sturdy Chaparral Leather. This wonderfully textured material gives each bag a unique shape with simple elegance. Chaparral Latigo: We have taken this hard leather, traditionally used for bridles and reins, because of its toughness and durability, to bring you a smooth, rich, long-lasting leather. Latigo is often used as a trim on items made of soft, supple Chaparral Leather. King Ranch Leather: This full grain tanned leather begins with a rich, warm look and feel of well-aged hides. It has a golden patina which lets the natural character show through. Natural Saddle Leather: We use the same thick, rugged natural leather traditionally used for our saddles and riding tack. Beyond their strength and endurance is the character each piece reveals as it ages to a golden tan from season after season of use.
6. What type of personalization is available?
The following information will guide you through your personalization decision. Please note that after an item has been personalized, it cannot be exchanged or returned for a refund. For this reason, please be certain that you have selected the color, style, and size you want before you ask for personalization. If you have any doubts or questions, we highly encourage you to call us for clarification so that we can avoid any misunderstandings. NOTE: some articles are not suitable for personalization because of their design. Items that can be personalized will state in the product detail. A few articles have no plaques, but take personalization near the handle, on a luggage tag, or a key fob. Format Styles available:
Style #1: A B C
Style #2: A C B
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